Privacy Policy

Last updated: 2026

This Privacy Policy explains how WorkNow ("we", "us", "our") collects, uses, and protects your information when you use our mobile application, website, and related services (collectively, the "Service"). By using WorkNow, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our Service:

Personal Information

• Account Details: Full name, email address, phone number, and password
• Profile Information: Professional summary, skills, work experience, education, portfolio, CV/resume
• Identification: Government-issued ID (for verification purposes)
• Financial Information: Bank account details for payments (processed securely through Paystack)

Content and Communications

• Job Postings: Job descriptions, requirements, and compensation details
• Proposals: Cover letters, project proposals, and bid amounts
• Messages: Communications with other users through our messaging system
• Reviews: Feedback and ratings provided about other users

Technical and Usage Data

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Location Data: Approximate location based on IP address (with your consent)
• Cookies and Similar Technologies: To enhance user experience and analyze usage trends

2. How We Use Your Information

We use the collected information for various purposes:

• Service Provision: To operate, maintain, and improve our marketplace platform
• User Matching: To match talent with relevant job opportunities and employers with suitable candidates
• Payment Processing: To process secure payments and manage escrow transactions
• Communication: To send important updates, notifications, and support messages
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Analytics: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We respect your privacy and only share information under specific circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as:

• Payment processors (Paystack) for secure transactions
• Cloud hosting and infrastructure providers
• Analytics and communication services
• Identity verification services

Other Users

Information is shared with other users as necessary for the marketplace function:

• Your profile information is visible to potential employers or clients
• Job postings are visible to registered talent
• Proposals and communications are shared with relevant parties

Legal Requirements

We may disclose information when required by law or to protect our rights:

• Compliance with legal obligations and court orders
• Protection of our rights, property, and safety
• Prevention of fraud or illegal activities
• In connection with a business transfer or merger

We do not sell your personal data to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication for our systems
• Secure Payments: Payment processing handled by PCI-compliant partners
• Regular Audits: Regular security assessments and vulnerability testing
• Data Minimization: We collect only information necessary for our services

5. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of data processing

You can exercise these rights through your account settings or by contacting us directly.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Support legitimate business interests

When you delete your account, we will delete or anonymize your personal information unless retention is required by law.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete the information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the new policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@worknowweb.com
• Address: WorkNow Nigeria

We will respond to your inquiries within 30 days of receipt.